In order to make easier the process for public in filing complaints and help control crimes, the Madurai city police has started adapting social media methods.A dedicated team to handle complaints and information from public has been kept ready, which functions under the intelligence section, which will be constantly monitored by city police commissioner, Sailesh Kumar Yadav, himself. Yadav inaugurated the 'Crime Prevention Cell' on Wednesday. He had announced inclusion of technology in controlling crimes as soon as he assumed charge as commissioner few months ago.
A message over WhatsApp is all that one has to send to contact the city police and to air a complaint. Similarly, people can post photos and videos of incidents taking place in the city to get police attention and immediate action. The advantage of raising complaint through social networking forums compared to using emergency phone number is that people can use stored information as evidence for the complaint raised.